First Client Meeting Sales Call— Role Play w/ Melinda Livsey Ep7
- August 5, 2017
- FREE VIDEO
How to talk to a potential client during the first sales call or new business inquiry. How can you improve your client on-boarding process? What do you do when a client calls and asks “How Much?”. How should you respond to new business inquiries?
Another in-depth conversation with designer and business owner Melinda Livsey exploring how to build client trust and rapport.
Melinda Livsey
Marks and Maker
http://www.marksandmaker.com
Skillshare Affiliate link:
http://skillshare.evyy.net/c/375188/298081/4650
—
01:50 I’m getting more business inquiries, though I’m fumbling on the initial call.
05:15 Role Play: client first call / consultation
19:30 Critique Yourself: Seeing yourself in the third person and reading the situation of the room are valuable skills
23:10 Client call breakdown: positively influence the mood/tone of the call
27:00 Learn how to respond to objections, and detach from your expectations and the outcome
30:46 Role Play Reversal: first client call/consultation
33:25 Entrepreneurs often have the desire or need to do better in sales.
38:53 Roleplay Reversal breakdown (Chris):
– Took Control of Conversation
– Explained What’s included for what the client pays for
– Had confidence in his own abilities
– Upfront with any area he was lacking experience in
– Offered Alternatives
– Honest with what could be offered
39:40 I’m trying to win your trust, and help you achieve your goals.
40:20 Show interest and be specific about the project.
41:13 Embrace the client and the job
41:58 Say things with a smile, the tone of your voice will change
43:31 Be grateful: Don’t take opportunities for granted. Acknowledge that you care and share similar values.
44:22 Change your mentality & perspective. Apply what you learn.
46:14 Why did you not focus on the scope of work in the client call?
47:40 How do I tie in defining the scope of work, proposal and branding questionnaire all together?
49:00 If you are able to help a client solve a problem through talking, you should charge for it.
50:07 The first call is about:
– Building Rapport
– Earning Trust
– Communicating the Budget
– Demonstrating enthusiasm and passion
50:50 Bell Curve: Lower level clients have more objections, but higher level clients have harder questions.
—
👉Subscribe: https://goo.gl/F2AEbk
👉See our Academy Channel: https://goo.gl/vB9zoP
Want a deeper dive? Typography, Lettering, Sales & Marketing, Social Media and The Business of Design courses available here:
https://goo.gl/bRt5qd
—
Love the content? Become a sustaining member for $5/mo today.
https://goo.gl/nwekfL
BOOKLIST –
Essential Reading for Creative Professionals: https://bit.ly/biz-booklist
Essential Design Books: https://bit.ly/futur-design-books
Kits & Proposals:
https://goo.gl/mSjuWQ
Visit our website:
https://www.thefutur.com
FREE resources:
https://goo.gl/Qh6gHr
Mandarin (Chinese) Subtitles on UiiUii
https://uiiiuiii.com/?s=the+futur
—
We love getting your letters. Send it here:
The Futur
c/o Chris Do
1702 Olympic Blvd.
Santa Monica, CA 90404
USA
—
OUR AFFILIATE LINKS
Webflow: http://bit.ly/2EbET9l
Retro Supply Co.: http://bit.ly/2GW8gzR
Skillshare: https://goo.gl/YCo2uT
Amazon: http://bit.ly/thefuturishere
Creative Market: https://goo.gl/g4jlTE
Design Cuts: http://bit.ly/2GSsAR3
Epidemic Sound: http://share.epidemicsound.com/thefutur
Bring Your Own Laptop Tutorials: byol.me/thefutur
By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you.
—
🎙 Futur Podcast: https://thefutur.com/podcast/
✍️ Futur Blog: https://thefutur.com/blog/
—
Credits:
Executive Producer– Chris Do
Host– Chris Do & Melinda Livsey
Cinematography– Aaron Szekely
Art Director— Molly Drill
Editor– Stewart Schuster
Futur Theme Music – Adam Sanborne http://www.adamsanborne.com
Annotations & SEO – Isaiah Nwukor
Typefaces: Futura, Din
Futur theme song— Adam Sanborne
===
*By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you.
About this blog
We are a digital marketing company with a focus on helping our customers achieve great results across several key areas.
Request a free quote
We offer professional SEO services that help websites increase their organic search score drastically in order to compete for the highest rankings even when it comes to highly competitive keywords.
Subscribe to our newsletter!
More from our blog
See all postsRecent Posts
- Steal My Strategy | Igniting a Culture of Speaking Up with Stephen “Shed” Shedletzky April 19, 2024
- SEO for Financial Advisors: Double Your Traffic April 8, 2024
- How Financial Advisors Can Dominate Social Media April 3, 2024