Mitzi Rettinger & Merck Life Sciences | Digital Transformation Webinar | Digital Marketing Institute

In this snippet, Johnathan Lovett-Young and Richard Hegarty sat down with Mitzi Rettinger of Merck Life Sciences to discuss how she implemented Digital Transformation & #CX.

00:00 : Merck customer experience
01:19 : Where to start
02:00 : How the DMI helped
02:40 : Why were we doing this?

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