Michael Seibel is a partner and the CEO of YC. He cofounded Justin.tv, which was in the winter 2007 batch and Socialcam, which was in the winter 2012 batch. https://twitter.com/mwseibel
In this video Michael comments on his essay Users You Don’t Want https://blog.ycombinator.com/users-you-dont-want/
The YC podcast is hosted by Craig Cannon – https://twitter.com/craigcannon
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Topics
00:00 – Users You Don’t Want
1:30 – The spectrum of how users are using your product
3:00 – Users that take a lot of customer support time
5:50 – Don’t let the hijack users control the product roadmap
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